OFFICIAL COMPLAINT TO TORONTO PARKS AND RECREATION

[sent this to dassinc@toronto.ca, mfranco@toronto.ca, and nchapman@toronto.ca]

Charm

Toronto, ON

June 8, 2010

General Manager

Toronto Parks, Forestry and Recreation

Toronto City Hall

100 Queen Street West, West Tower, 4th Floor

Toronto, ON  M5H 2N2

Dear General Manager:

This is an official complaint and request for reimbursement for my possessions which were stolen from a pay locker at Main Square Community Recreation Centre, 245 Main Street, 416 392 1070.

Between 8:30 pm and 9:30 pm of June 7, 2010, I went for a lane swim with the 3-month swimming pass I bought a few days previous. I paid $0.25 for locker #11 that Main Square Community Recreation Centre provides and went swimming.
When I returned, I found that my locker had been broken into: my wallet was missing and so was my iPod. The person supposed to be “On Duty” monitoring the change rooms was instead off somewhere else, not able to see or hear who went into and out of the change rooms (possibly seeing or hearing who could have taken my possessions).

The other staff members working that evening were Paul and James and one of these employees took the key for locker #11.

My complaint is with the entire organization and structure of Main Square Community Recreation Centre’s security measures at protecting patrons’ personal property and the staffing of such facilities.

Why am I paying $0.25 for a locker that is easily broken into?

Why am I paying for staff that are supposed to be monitoring who enters and exits the change rooms, if the staff were not even there? This staff member wasn’t even there to see if people entering the change rooms belonged there or not!

Why do the facilities only offer lockers that they know have been broken into before and not lockers for which swimmers could bring their own locks for?

Why do the lockers at Main Square Community Recreation Centre force  you to pay rent on them, $0.25 / lane swim, if they do not even  provide the service of security?

Another gentleman also complained of his locker being broken into and said it had happened in the past; if the staff know that lockers have been broken into before, why does the pattern of theft persist and is persistently ignored by city staff?

I have filed a police report, the number of which is 3843867. The badge number of the officer assisting me is 0000.

I have spoken with Marlene Franco and Dianne Assindc, the Community Recreation Programmer Aquatics, at Main Square Community Recreation Centre. Marlene Franco can be reached at 416 392 0156. The name of  the Aquatic Supervisor is Nikki Chapman, and she can be reached at 416 396 2877. I would like this e-mail forwarded to all 3 of these individuals, if possible.

Possessions lost and their purchase costs are:
Wallet and $30 cash inside $ 80

– TTC June Metropass                                            109

– 3-month Lane Swimming Pass                            62
– Alumni Card                                                            20
– Student Copy / Print Card                                      1

–  driver’s license

– credit /debit cards / health, library card etc.

iPod 219
leather iPod case 30
Headphones 30

Replacement cost for driver’s license 10

$561

I am seeking reimbursement from the City Clerk as advised by Dianne Assindc or from Toronto Parks and Recreation for the loss of my possessions and have not included the cost and time required to run around and cancel/replace credit and identification cards and the stolen items.

Sincerely,

Charm

Copy: Ms Robin Richardson

Manager, Policy & Compliance – Claims

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2 responses to “OFFICIAL COMPLAINT TO TORONTO PARKS AND RECREATION

  1. “I have filed a police report, the number of which is 3843867. The badge number of the officer assisting me is 0000.”

    I hope you’re joking about the badge number.

    I was curious about what the final outcome of this was. I remember you mentioning this last year.

  2. What was the end result of the complaint?

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